Frequently asked questions
Everything people usually want to know before they visit. Still stuck? Get in touch.
Buying
Is the price negotiable?
Come and talk to us directly. As a family-run dealership we'd rather have an honest conversation than play games over price — our cars are priced sharp to begin with.
Can I reserve a car?
Yes. A small, fully-refundable holding deposit takes a car off the market for 48 hours while you decide or arrange finance. Use the 'Reserve this car' option on any listing and we'll call you to arrange it.
Do you do a history check on your cars?
Every car gets a PPSR check (finance owing, write-off and stolen status) before it's advertised. You can request a free copy for any car in our range from its listing page.
Is there a cooling-off period?
Victorian cooling-off rules apply to eligible sales — three clear business days, with conditions. We'll walk you through exactly how it applies to your purchase before you sign anything.
Do the cars come with a roadworthy certificate?
Yes. Every car is sold with a current Victorian roadworthy certificate (RWC) and is ready to be registered in your name.
Finance
Can I arrange finance through you?
Yes. We work with more than 30 lenders and can usually give you an on-the-spot indication of weekly repayments. You can also apply for pre-approval online before you visit so you know your budget.
Trade-in & selling
Do you take trade-ins?
Absolutely. Start on our Sell Your Car page and we'll book your car in — we make every offer in person after we've inspected it, not over the phone or online. If you're buying from us at the same time, we'll work it in as a trade.
Will you give me a price for my car over the phone?
No — and that's deliberate. We're one of the few dealers in Australia that won't quote a car sight-unseen. It means the figure we give you after a 20-minute inspection is the figure we pay, not a hopeful number that gets chipped away when you turn up.
Warranty & aftercare
Do your cars come with a warranty?
Eligible used cars — under 10 years old and under 160,000 km — are sold with the Victorian statutory warranty as standard, at no extra cost. Older or higher-kilometre cars fall outside that, but extended warranty cover is available on any car. Every car also comes with a current roadworthy. See our Warranty page for what's covered.
Visiting & delivery
Do I need an appointment?
No appointment is needed to visit the dealership during opening hours (Mon–Sat 10–5:30 · Sun 10–4:30). For a test drive we do ask you to book so the car is ready, fuelled and waiting for you.
Can you deliver interstate or to regional Victoria?
Yes — we regularly arrange transport for buyers in regional Victoria and interstate. Enquire on the car you're interested in and we'll get you a delivery quote.
What payment methods do you accept?
Bank transfer or bank cheque for the balance, and we can take a card for a deposit. Finance settlements are handled directly with the lender.
Where are you and when are you open?
1 Trade Place, Vermont VIC 3133. Open Monday–Saturday 10am–5:30pm and Sunday 10am–4:30pm.